Skip to main content

FAQs

Articles

(56)
W
I bought something but don't seem to have been awarded any points, why?

When you purchase something, points are awarded 30 days after the purchase date to allow for any refunds you may request.

Knowledge Base Article

 • 

FAQs

W
I've accidentally deleted my wowcher?

No problem, just log in HERE to access it again.

Knowledge Base Article

 • 

FAQs

W
How do I check availability?

The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times. Products deals are all subject to availability.

Knowledge Base Article

 • 

FAQs

W
How do I get Club Wowcher points?

You get points by completing certain actions on the site.

Knowledge Base Article

 • 

FAQs

W
VAT

VATThe purchase you have made with Wowcher is for a multi-purpose discount code which is VAT exempt, so therefore no Vat was paid on this item. The receipt we send to you is for your records to show that a purchase has been made

Knowledge Base Article

 • 

FAQs

W
I've waited but I still don't have my wowcher?

Your wowcher will be sent via email, to the email address registered on your Wowcher account, on the date shown on your receipt. Make sure you check your spam folder just in case. if you need to print the voucher to take it receive your purchased experience then there is a "Get Voucher" link in the

Knowledge Base Article

 • 

FAQs

W
Charles Oscar Deals - December 2018

***UPDATE THIS IS NOW RESOLVED ALL CUSTOMERS HAVE BEEN CONTACTED WITH ADVICE ***We are aware of an issue where customers can't redeem their wowchers for certain deals from merchant Charles Oscar.We will be contacting affected customers with a solution to allow you to redeem your wowchers by Wednesda

Knowledge Base Article

 • 

FAQs

W
Is my information safe?

We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your credit or debit card information stored on our servers. We recommend that you log out at the end of your session if you are on a public computer.You are able to amend your personal inf

Knowledge Base Article

 • 

FAQs

W
How do I choose the colour/style/size when I buy?

For a lot of our deals you'll get to choose before purchase, but if you can't don't worry! When you redeem your code with the merchant fulfilling the deal you will be asked for this information if you weren't asked during purchase.If you're looking for more help on this subject, please contact us

Knowledge Base Article

 • 

FAQs

W
Can I buy more than one with Express Buy?

Yes, just use the quantity drop-down to select the amount you want.

Knowledge Base Article

 • 

FAQs

W
My code doesn't work, I can't redeem.

Please click on the link under the "How to Redeem" of your wowcher. Enter your code in the discount/voucher code box when prompted. This can be located on your wowcher.The wowcher code is case sensitive so please ensure that it is entered exactly as shown.Please be aware that if you have purchased m

Knowledge Base Article

 • 

FAQs

W
When am I billed for my Wowcher?

As soon as you click "BUY" on our site and complete the payment details section at checkout. The funds will then be debited from your account in order for you to receive your wowcher code via email.

Knowledge Base Article

 • 

FAQs

W
Delivery Exclusions

Some of our deals do carry delivery exclusions, these are listed below and will be listed on our deals. If you do redeem to one of these postcodes and it is restricted the order may be cancelled or extra delivery charges may be requested of you. Isle of man ( IM) Channel Islands (GY JE)Scottish Isla

Knowledge Base Article

 • 

FAQs

W
Festive Delivery Delays

Deliveries may be delayed due to the below courier Strikes. Please see the link below for further information regarding your delivery. https://www.royalmail.com/latest-news

Knowledge Base Article

 • 

FAQs