Wowcher & LivingSocial FAQ ...
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WowcherWebform

Process definition for WowcherWebform

User Guide

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FAQs

Who do I contact if I want to return my product?

If you have received your product and then subsequently want to return it, first please find your order in the My Wowchers section of the site.Just below the voucher you will see a Need Help link. click that and follow the prompts from there to request a return of your item.If there is no Need Help

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FAQs

Returns

ReturnsWho do I contact if I want to return my product?Who do I contact if I want to return my product?If you have received your product and then subsequently want to return it, first please find your order in the ‘My Wowchers’ section of your account which you can access here: https://secure.wowche

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FAQs

How do I return my faulty, damaged or broken order?

If you have received your product and you need to return it because it is faulty, please see the Merchant information which is displayed on your wowcher. Still need help? You can contact us via Whatsapp. You can find this information by searching "How do I contact you?"Title

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FAQs

How do I redeem?

We hope you find our video guide on "How to redeem" useful.This video contains information on how to redeem your voucher with ourselves and the merchant, let's not forget all vouchers must be redeemed within the validity period set on your voucher.

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FAQs

Can I refund the voucher validity extension?

Unfortunately, not. The voucher extension is non-refundable. However, we offer a no-quibble 14 day money back guarantee on all unredeemed vouchers (starting from the day after the day you receive your voucher).

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FAQs

I think my account has been compromised or hacked. I would like to report Fraud on my account.

If you feel that your wowcher account has been affected by fraudulent activity then please contact us straight away. You can contact us via Whatsapp, you can find this by searching "How do I contact you?"

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FAQs

I like today's deal - how do I get it?

Just click "BUY" before the deal ends and before we sell out! We will e-mail you your Wowcher codes that you can use for the deal in question (check the valid from and valid until dates). You will then need to redeem your Wowcher for the headline deal (or, if you change your mind, you can

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FAQs

I'm confused. I paid Wowcher for the wowcher so I thought I had a contract with Wowcher?

When you buy a wowcher, you form a contract with Wowcher whereby you pay Wowcher and Wowcher provide you with a multi-purpose wowcher voucher. As the wowcher is multi-purpose, you can choose to redeem it in a number of ways - you can redeem it: (a) for the deal that is listed in the wowcher (the he

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FAQs

Christmas delays

Late delivery/ Non delivery Thank you for recently contacting us.Despite our best efforts we have been informed there may be a short delay with your delivery due to weather disruptions and courier delays due to the festive period.Please accept our sincerest apologies for any inconvenience this has c

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FAQs

Click and Collect

What is Click and Collect?There is no charge for this delivery option, it gets sent to our Derby collection point. You can then pick it up during any working day for the next 30 days.Where is the Click and Collect collection point?We're at:WowcherSir Frank Whittle RoadDerbyDE21 4XA

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FAQs

What points get awarded for what actions?

You can see what points are awarded for what actions here: http://www.wowcher.co.uk/page/aboutClubWowcher.html

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FAQs

How safe is the Wowcher purchase process?

We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your full credit or debit card information stored on our servers. We hold part of the number and the expiry date to allow you to verify that the card you paid with previously is the card yo

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FAQs

How do I choose a size, style or colour?

For a lot of our deals you'll get to choose before purchase, but if you can't don't worry! When you redeem your code with the merchant fulfilling the deal you will be asked for this information if you weren't asked during purchase If you're looking for more help on this subject, please contact us

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FAQs

My Wowcher has expired. Can I get a refund?

Sadly not. Expiry dates are made very clear on the wowcher itself, and they must be used before the expiry date passes.

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FAQs

I did something a lot of times but it seems to not be giving me any more points?

Most things you can do have what's called "anti-gaming" features. For example, this means that you cannot simply keep subscribing to a location and keep getting points, in this situation you are limited to a certain number of points per day for the 'subscribe' behaviour. These features are in place

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FAQs

What is Express Buy?

We’ve added the Express Buy button to make purchasing our deals as quick and easy as possible. We take the hassle of re-entering all your details out of the buying process.

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FAQs

Can I still pay the normal way and not use Express Buy?

Yes, just click on the BUY! button to follow the normal payment process.

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FAQs

How does Wowcher work?

Each day we feature cool things to do or buy at unbeatable prices so check back every morning for more awesome wowchers.So you've ordered a wowcher, what happens now? Straight away, we'll send you a receipt. You'll then be sent an email containing your wowcher which includes your unique wowcher code

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FAQs

How do I redeem my wowcher for a different deal?

Just use the box on the purchase page of the voucher that you want to buy.If you redeem a wowcher towards the cost of another wowcher it will be of an amount equal to 100% of the purchase price of the original wowcher (inc. p&p but excluding any marketing/promotional credit) if the purchase is m

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FAQs