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I like today's deal - how do I get it?

Just click "BUY" before the deal ends and before we sell out! We will e-mail you your Wowcher codes that you can use for the deal in question (check the valid from and valid until dates). You will then need to redeem your Wowcher for the headline deal (or, if you change your mind, you can

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Festive Delivery Delays

Deliveries may be delayed due to the below courier Strikes. Please see the link below for further information regarding your delivery. https://www.royalmail.com/latest-news

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My Wowcher has expired. Can I get a refund?

Sadly not. Expiry dates are made very clear on the wowcher itself, and they must be used before the expiry date passes.

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Can I refund the voucher validity extension?

Unfortunately, not. The voucher extension is non-refundable. However, we offer a no-quibble 14 day money back guarantee on all unredeemed vouchers (starting from the day after the day you receive your voucher).

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When am I billed for my Wowcher?

As soon as you click "BUY" on our site and complete the payment details section at checkout. The funds will then be debited from your account in order for you to receive your wowcher code via email.

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I bought something but don't seem to have been awarded any points, why?

When you purchase something, points are awarded 30 days after the purchase date to allow for any refunds you may request.

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Who do I contact if I want to return my product?

If you have received your product and then subsequently want to return it, first please find your order in the My Wowchers section of the site.Just below the voucher you will see a Need Help link. click that and follow the prompts from there to request a return of your item.If there is no Need Help

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How do I return my faulty, damaged or broken order?

If you have received your product and you need to return it because it is faulty, please see the Merchant information which is displayed on your wowcher.  Still need help?  You can contact us via Whatsapp. You can find this information by searching "How do I contact you?"Title

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I've signed up for the wrong city

There are three ways to change which city you've signed up to.​1. At the bottom of every email we send is a link to our preference centre. Click that link and update which emails you no longer wish to receive and which ones you do.​2. Go to our page where you can generate a unique link to take

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How do I redeem my wowcher for a different deal?

Just use the box on the purchase page of the voucher that you want to buy.If you redeem a wowcher towards the cost of another wowcher it will be of an amount equal to 100% of the purchase price of the original wowcher (inc. p&p but excluding any marketing/promotional credit) if the purchase is m

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I think my account has been compromised or hacked. I would like to report Fraud on my account.

If you feel that your wowcher account has been affected by fraudulent activity then please contact us straight away. You can contact us via Whatsapp, you can find this by searching "How do I contact you?"

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I would like to make a complaint (LivingSocial UK and Ireland)

If you’re not completely happy we’d like to hear about it so we can put it right.We want to:- Make it easy for you to tell us what went wrong- Give your complaint the attention it deserves- Resolve your complaint fairly without delay and- Make sure you are satisfied with how your complaint was resol

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Extras

About UsAt Wowcher, we believe that life is for living, and we're here to help you live it to the fullest without breaking the bank. As a leading e-commerce platform in the UK and Ireland, we specialise in offering competitive deals on the best experiences, products, and services. From dining a

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How does Wowcher work?

Each day we feature cool things to do or buy at unbeatable prices so check back every morning for more awesome wowchers.So you've ordered a wowcher, what happens now? Straight away, we'll send you a receipt. You'll then be sent an email containing your wowcher which includes your unique wowcher code

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How do I change my contact or card details?

You are able to amend your personal information at any time in the "My Details" section of your Wowcher account which you can access here: https://secure.wowcher.co.uk/login   Card details are retained by our trusted payment processor, Cybersource, the first time you make a purchase. You c

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Travel Questions

Mystery Getaway​​What is included in the deal? The deal covers accommodation and flights only. However, the travel agent providing the deal is just like any other travel agent, meaning they can offer a variety of additional services, such as excursions, car hire, airport parking and meal packages. U

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Brands & Partnerships

​Our Brands 5pm is a Scotland focused daily deals platform (operated by Wowcher Limited). It enables users to purchase vouchers that offer savings on products and services when redeemed with participating merchants. Each day, 5pm showcases money saving deals on top-rated restaurants, concerts, even

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I've accidentally deleted my wowcher?

No problem, just log in HERE to access it again.

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My code doesn't work, I can't redeem.

Please click on the link under the "How to Redeem" of your wowcher. Enter your code in the discount/voucher code box when prompted. This can be located on your wowcher.The wowcher code is case sensitive so please ensure that it is entered exactly as shown.Please be aware that if you have purchased m

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Redemption

How do I redeem my voucher? Here's a mock up of a wowcher so you can see exactly what you will receive.Please click on the link under "How to Redeem" on your Wowcher and enter your Wowcher code when prompted. Your Wowcher code can be located in the middle of your Wowcher (see above). Your Wowcher ma

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