We offer a no-quibble 14 day money back guarantee on all unredeemed vouchers (starting from the day after the day on which you receive your voucher) whereby if you originally paid in cash, you can receive a 100% cash refund or 100% Wowcher Wallet Credit/ Deal Credit or, if you paid using Wowcher Wallet/ Deal Credit, you can receive
a 100% Wowcher Wallet Credit/ Deal Credit.

​

You must inform us of your decision to cancel an unredeemed voucher by a clear statement using the below model cancellation form or you may Contact Us​

​

Model cancellation form:

To: Wowcher Limited

​

I hereby give notice that I cancel my/our contract of sale of the Voucher for the
following goods[*]/for the supply of the following service[*],

​

Ordered on [*] /received on [*]

​

Names of consumer,

​

Address of consumer,

​

Date

​

[*] Delete as appropriate

​

If you have cancelled in accordance with the above then we will refund the amount paid for the voucher in full and to the same method originally used by you to pay for your purchase unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

​

If you wish to request for a cash refund (for the funds to be returned to you via your original method of payment), please contact us using the following link and providing your order details. 

​

​https://api.whatsapp.com/send?phone=447917171746​

Please bear in mind that cash refunds could take up to a maximum of 5 working days to process while Wowcher Wallet Credit or Deal Credit is usually applied instantly, subject to qualifications. You can request Wowcher Wallet Credit
here:

https://secure.wowcher.co.uk/myaccount/credit​

​https://www.livingsocial.co.uk/myaccount/wallet

Customers may cancel a voucher contract with the merchant and receive a full refund of the price paid for the voucher products, at any time within 14 days, beginning on the day after they receive the order, unless they have ordered a non-cancellable product (see section 'What is a non-cancellable product?").

​

You can inform the merchant of your decision to cancel the voucher contract by a clear statement or you may use the model cancellation form (see FAQ: Can I refund/cancel my voucher before I have redeemed it?), or you may contact us. ​​ You must also return the Voucher Products to the address set out in the Returns Information included in your delivery, in the same condition in which you received them: you must send off the returned Voucher Products within 14 days of telling us you wish to end the Merchant Contract.

If you have not redeemed your voucher with a merchant you are able to exchange it for Wowcher Wallet Credit or Deal Credit at any time prior to the expiry date of the voucher. The Wowcher Wallet Credit or Deal Credit will be to the value of:

100% of the price paid for the voucher where you redeem it up to 30 days after the date of its issue; or

50% of the price paid for the voucher where you redeem it over 30 days after the date of its issue.

You can request Wowcher Wallet Credit here: https://secure.wowcher.co.uk/myaccount/credit

You can request Deal Credit here: https://www.livingsocial.co.uk/myaccount/wallet

Unless the items are faulty, you will not have a right to cancel a contract with the merchant where the product is "non-cancellable" this is usually where the voucher products:

a.have been used; or

b.are audio or video recordings, video games or software and you have installed it or taken it out of the sealed packet in which it was delivered to you; or

c.has been made or customized specifically for you i.e. a bespoke product; or

d.are products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or

e.become mixed inseparably with other items after their delivery; or

f.are by their nature of limited lifespan, such as flowers, fresh food and perishable goods; or

g.are for a holiday which has been booked; or

h.are for a ticket for an event on a named day.

Credit Refunds appear instantly in your account, - you can check this here:

https://www.wowcher.co.uk/myaccount/wallet

https://www.livingsocial.co.uk/myaccount/wallet

Cash Refunds can only be processed back to you via your original method of payment. Refunds can take up to 3-5 working days depending on the payment method used. If the five working days have elapsed and no refund has been received, please contact us on Whatsapp

If you requested or have been advised you will receive a cheque, this may take up 10 working days.

Expiry dates are made clear on the voucher itself whilst also being shown on the information provided for the deal pre-purchase. You must redeem your voucher prior to the expiry date shown. We do not offer refunds of any kind on expired vouchers.

If you change your mind within 14 days of receiving your product, you can return your order to the merchant for a refund. You can also return your item to the merchant if your item is damaged, faulty or not the correct item.

​

You will be able to receive a refund once the item has been returned to the merchant. Please go to My Wowchers / My Vouchers and click ‘Need help?’ on the item you would like to return, and follow the prompts to request a return of your item. If there is no 'Need help?' link, then you will need to contact the merchant directly. The contact information of the merchant is on your voucher under the section "Merchant Information". The merchant will contact us once the item has been returned and inspected, then the merchant will approve the refund. This can take up to 10-14 days. You will be notified via email once your refund has been processed.

If your order has been dispatched, we will be unable to offer a refund straight away. Please contact the merchant so they can assist with locating your order. Please go to My Wowchers / My Vouchers and click ‘Need help?’ on the item you are tracking and use the information provided to contact the merchant. Alternatively, please contact the merchant using the email under 'Merchant Information' on your voucher.

When you redeem your voucher you are confirming that you would like to receive that product. However, the merchant may be able to cancel it for you. We would advise you to contact the merchant as soon as possible and request the cancellation. If they confirm they have been able to cancel the order, they will contact us to issue your refund, which we shall process in line with the above section 'Can I refund/cancel my voucher?'. Please go to My Wowchers / My Vouchers and click ‘Need help?’ on the item you are wanting to cancel and use the information provided to contact the merchant. Alternatively, please contact the merchant using the email under 'Merchant Information' on your voucher.

Yes, you can receive a refund however you will need to send us confirmation that the booking has been cancelled before a refund can be issued, which we shall process in line with the above section 'Can I refund/cancel my voucher?'. You can obtain this from the merchant. To contact the merchant please go to My Wowchers / My Vouchers and click ‘Need help?’ on the voucher you need assistance with and use the information provided to contact the merchant. Alternatively, please contact the merchant using the email under 'Merchant Information' on your voucher.

​If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.

​

We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can try put matters right.

​

We want to:

​

- Make it easy for you to tell us what went wrong;

- Give your complaint the attention it deserves;

- Resolve your complaint fairly without delay; and

- Make sure you are satisfied with how your complaint was resolved.

​

If your complaint is about the merchant, please contact the merchant directly. To do this please go to My Wowchers and click ‘Need help?’ on the voucher you need assistance with and use the information provided to contact the merchant.

​

If your complaint is about Wowcher, please contact us on WhatsApp using the link below or alternatively you can write to us.

​

https://api.whatsapp.com/send?phone=447917171746

​

Wowcher

Pentagon House

Sir Frank Whittle Road

Derby

DE21 4XA

​

Email: cs@dealhelp.co.uk

​

We will aim to respond to your complaint within 24-48 hours. Please note that a resolution may not be presented at this time as we will need to conduct a thorough investigation.

​