Late delivery/ Non delivery

Thank you for recently contacting us.
Despite our best efforts we have been informed there may be a short delay with your delivery due to weather disruptions and courier delays due to the festive period.
Please accept our sincerest apologies for any inconvenience this has caused - we are currently working with couriers to ensure your delivery is with you as soon as possible. Once your tracking information becomes available this will be updated on your account, please ensure to regularly check your order status by logging into your account here:
https://secure.wowcher.co.uk/login
If you have any further queries regarding your delivery, please contact the merchant directly, using the email address provided on the voucher under merchant information. Thank you for your patience during this time.

Return

I'm sorry to hear about this. In order to return an item you'll need to contact the merchant with the below information and advise the reason you would like to return this item (please note: it may help to include photos if the order is visibly damaged/faulty). - Once you have returned the item we will then be notified so that we can look into your case further, unless you are requesting a replacement which will be issued upon the return by the merchant.