Wowcher (UK)
Wowcher (IE)
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20 hours ago
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What are the different delivery options?
Delivery times and prices will vary by product but will include one or all of these options.
Standard: gets to you in good time but without a premium cost.
Speedy: more expensive, but choose this if you’re in a hurry.
Economy: slower, but best value if you’re not in a rush,
Click and Collect
Please note postage is paid per individual voucher purchased.
Delivery Exclusions
Some of our deals do carry delivery exclusions, these are listed below and will be listed on our deals. If you do redeem to one of these postcodes and it is restricted the order may be cancelled or extra delivery charges may be requested of you.
Isle of man ( IM)
Channel Islands (GY JE)
Scottish Islands ( ZE, HS, KA 27-28, PH 41-44, PA 20, 40-80, KW 15-17. IV 41-51, 55, 56 )
Scottish Highlands ( KW 1-14, IV 1-40 52-54, AB. PH 19-40, PA 21.38 )
Northern Island ( BT)
When will I receive my delivery?
The estimated delivery period is shown on your voucher in the Important Information section. Please note this does not include weekends or bank holidays. You can track the progress of your order by logging in to your account here;
https://secure.wowcher.co.uk/myaccount/vouchers
https://www.wowcher.ie/myaccount/vouchers
https://www.livingsocial.co.uk/myaccount/vouchers
https://www.livingsocial.ie/myaccount/vouchers
https://www.5pm.co.uk/myaccount/vouchers
And click View Progress next to your order.
Estimated delivery is based on real delivery times from the last 30–60 days, giving you a clear idea of when your order usually arrives. Actual delivery times may vary.
My delivery is late, what happens now?
If you have not yet received your parcel please check if you have redeemed your voucher. You can do this by going to your account and checking the status of the order.
Tracking is also available via your account.
You can track the progress of your order by logging in to your account here;
and click View Progress next to your order.
If the estimated delivery period has passed, please use the merchant contact details at the bottom of your voucher to get in touch with the merchant supplying the item. Please make sure to include your full name, email address, and voucher code when contacting the merchant.
Can I change my delivery address?
You select your delivery address when you redeem your voucher, post-purchase. This does not have to be the same as your billing address. Once you have redeemed you are not able to change your delivery address.
If you do need to provide an alternative delivery address, you can contact the merchant directly to see if they can upadate your delivery address. Please by aware it is to the discretion of the merchant if they can update this for you.
What is Click and Collect?
Our Click & Collect service is a convenient way to pick up the orders you've ordered online. There is no minimum order value on any Click & Collect order.
Evri Locker Click & Collect allows you to have your order delivered to a secure self-service locker instead of your home address. This service is fulfilled by our third-party courier partner, Evri, using its nationwide locker network.
By selecting Evri Locker Click & Collect at checkout, you agree to the terms below.
Where is the Click and Collect collection point?
Is there a charge for using an Evri Locker?
Some locker locations may be free of charge, while others may incur a delivery fee.
Any applicable fee will be clearly displayed before you complete your purchase or redemption.
How do I collect my parcel from the locker?
Once your parcel has been delivered to your selected locker, you will receive a notification from Evri with collection instructions.
Collection is made using a QR code or secure access code provided by Evri.
You must collect your parcel within the timeframe specified in your notification. (10 days)
Parcels cannot be collected without the required verification.
If your parcel is not collected within the specified timeframe, it may be removed from the locker and returned.
Uncollected parcels may not be eligible for a refund, depending on the merchant’s policy.
Refunds must be requested directly from the merchant.
Refunds cannot be processed at the locker location.
Who is responsible for lost or damaged parcels?
Evri is responsible for parcels that are lost or damaged in transit prior to delivery to the selected locker.
Once the parcel has been successfully delivered to the chosen locker, the merchant’s delivery obligation is considered fulfilled. If you encouter any issues with your item, please contact the merchant directly under the Merchant information on your Voucher.
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