Wowcher (UK)
Wowcher (IE)
Livingsocial (UK)
Livingsocial (IE)
5pm
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Updated
2 months ago
, by wowcher
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What are the different delivery options?
Delivery times and prices will vary by product but will include one or all of these options.
Standard: gets to you in good time but without a premium cost.
Speedy: more expensive, but choose this if you’re in a hurry.
Economy: slower, but best value if you’re not in a rush,
Click and Collect: delivered free of charge to our Derby depot for you to collect within 30 days. (Please note Click and Collect is only available on Wowcher UK and LivingSocial Uk site).
Please note postage is paid per individual voucher purchased.
When will I receive my delivery?
The estimated delivery period is shown on your voucher in the Important Information section. Please note this does not include weekends or bank holidays. You can track the progress of your order by logging in to your account here;
https://secure.wowcher.co.uk/myaccount/vouchers
https://www.wowcher.ie/myaccount/vouchers
https://www.livingsocial.co.uk/myaccount/vouchers
https://www.livingsocial.ie/myaccount/vouchers
https://www.5pm.co.uk/myaccount/vouchers
And click View Progress next to your order.
My delivery is late, what happens now?
If you have not yet received your parcel please check if you have redeemed your voucher. You can do this by going to your account and checking the status of the order.
Tracking is also available via your account.
You can track the progress of your order by logging in to your account here;
and click View Progress next to your order.
If the estimated delivery period has passed, please use the merchant contact details at the bottom of your voucher to get in touch with the merchant supplying the item. Please make sure to include your full name, email address, and voucher code when contacting the merchant.
Can I change my delivery address?
You select your delivery address when you redeem your voucher, post-purchase. This does not have to be the same as your billing address. Once you have redeemed you are not able to change your delivery address.
If you do need to provide an alternative delivery address, you can contact the merchant directly to see if they can upadate your delivery address. Please by aware it is to the discretion of the merchant if they can update this for you.
What is Click and Collect?
Our Click & Collect service is a convenient way to pick up the orders you've ordered online. There is no minimum order value on any Click & Collect order.
Click and Collect orders MUST be collected and will not be sent back or refunded if left uncollected. Orders will be disposed of if left uncollected after a month.
Refunds for click-and-collect orders must be taken up with the Merchant and will not be handled by Wowcher.
(Please note Click and Collect is only available on Wowcher UK and LivingSocial Uk site).
Where is the Click and Collect collection point?
You can find us here:
WowcherPentagon HouseSir Frank Whittle RoadDerbyDE21 4XA
This is our only collection point. Collections are available between 9 am to 5pm, Monday to Thursday, 9am to 4pm Fridays, excluding bank holidays.
How will I know my order is ready to collect?
Our friendly customer service team will contact you via email to advise that your item has arrived. You can arrange a time/ date when its suitable for you or you can turn up once you have received the email.
Collections are available in Derby between 9am to 5pm, Monday to Friday excluding bank holidays.
