If you’re not completely happy we’d like to hear about it so we can put it right.

We want to:

- Make it easy for you to tell us what went wrong

- Give your complaint the attention it deserves

- Resolve your complaint fairly without delay and

- Make sure you are satisfied with how your complaint was resolved.

If your complaint is about a third-party merchant, please contact the merchant directly. To do this please go to My Wowchers and click ‘Need help?’ on the voucher you need assistance with and use the information provided to contact the merchant.

If your complaint is about Wowcher (or a merchant and you haven't been able to resolve it with them directly), please contact us on WhatsApp using the link below.

https://api.whatsapp.com/send?phone=447917171746

Alternatively, you can write to us by email or post.

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Email on cs@dealhelp.co.uk

Postal complaints can be sent to the address below:

Wowcher

Pentagon House

Sir Frank Whittle Road

Derby

DE21 4XA

If you have a complaint regarding how your personal data is being handled or you are having issues unsubscribing from emails or other marketing channels, please contact our privacy team by email at the following address: privacy@wowcher.co.uk

We will aim to respond to your complaint within 24-48 hours. Please note that a resolution may not be presented at this time as we will need to conduct a thorough investigation.