If you’re not completely happy with a product or service that you receive whether from Wowcher or a merchant, we’d like to hear about it so where appropriate we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible. However, sometimes things may not be right the first time. When that happens, we want you to tell us what went wrong so where appropriate we can try put matters right.
We want to:
- Make it easy for you to tell us what went wrong;
- Give your complaint the attention it deserves;
- Resolve your complaint fairly without delay; and
- Make sure you are satisfied with how your complaint was resolved.
If your complaint is about the merchant, please contact the merchant directly. To do this please go to My Wowchers and click ‘Need help?’ on the voucher you need assistance with and use the information provided to contact the merchant.
If your complaint is about Wowcher, please contact us on WhatsApp using the link below or alternatively you can write to us.
https://api.whatsapp.com/send?phone=447917171746
Wowcher
Pentagon House
Sir Frank Whittle Road
Derby
DE21 4XA
Email: cs@dealhelp.co.uk
We will aim to respond to your complaint within 24-48 hours. Please note that a resolution may not be presented at this time as we will need to conduct an investigation..