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User Guide

Need Help Assembling?

Assembly Help: What’s the Deal?  Wowcher is excited to partner with TaskRabbit to help take the stress out of assembling and mounting your furniture, television, and other purchases with Wowcher!   TaskRabbit is the UK’s leading home services platform with a community of trusted professionals availa

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Click and Collect

​What is Click and Collect?There is no charge for this delivery option, it gets sent to our Derby collection point. You can then pick it up during any working day for the next 30 days.​Where is the Click and Collect collection point?We're at:WowcherSir Frank Whittle RoadDerbyDE21 4XA

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I did something a lot of times but it seems to not be giving me any more points?

Most things you can do have what's called "anti-gaming" features. For example, this means that you cannot simply keep subscribing to a location and keep getting points, in this situation you are limited to a certain number of points per day for the 'subscribe' behaviour. These features are in place

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How do I get Club Wowcher points?

You get points by completing certain actions on the site.

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What points get awarded for what actions?

You can see what points are awarded for what actions here: http://www.wowcher.co.uk/page/aboutClubWowcher.html

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How do I recycle my electrical and electronic goods? (Republic of Ireland)

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also a

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How do I choose the colour/style/size when I buy?

For a lot of our deals you'll get to choose before purchase, but if you can't don't worry! When you redeem your code with the merchant fulfilling the deal you will be asked for this information if you weren't asked during purchase.If you're looking for more help on this subject, please contact us

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Christmas delays

Late delivery/ Non delivery Thank you for recently contacting us.Despite our best efforts we have been informed there may be a short delay with your delivery due to weather disruptions and courier delays due to the festive period.Please accept our sincerest apologies for any inconvenience this has c

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Can I buy more than one with Express Buy?

Yes, just use the quantity drop-down to select the amount you want.

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VAT

VATThe purchase you have made with Wowcher is for a multi-purpose discount code which is VAT exempt, so therefore no Vat was paid on this item. The receipt we send to you is for your records to show that a purchase has been made

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Can I still pay the normal way and not use Express Buy?

Yes, just click on the BUY! button to follow the normal payment process.

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What is Express Buy?

We’ve added the Express Buy button to make purchasing our deals as quick and easy as possible. We take the hassle of re-entering all your details out of the buying process.

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How do I choose a size, style or colour?

For a lot of our deals you'll get to choose before purchase, but if you can't don't worry! When you redeem your code with the merchant fulfilling the deal you will be asked for this information if you weren't asked during purchase If you're looking for more help on this subject, please contact us

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Is my information safe?

We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your credit or debit card information stored on our servers. We recommend that you log out at the end of your session if you are on a public computer.You are able to amend your personal inf

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How safe is the Wowcher purchase process?

We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your full credit or debit card information stored on our servers. We hold part of the number and the expiry date to allow you to verify that the card you paid with previously is the card yo

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Charles Oscar Deals - December 2018

***UPDATE THIS IS NOW RESOLVED ALL CUSTOMERS HAVE BEEN CONTACTED WITH ADVICE ***We are aware of an issue where customers can't redeem their wowchers for certain deals from merchant Charles Oscar.We will be contacting affected customers with a solution to allow you to redeem your wowchers by Wednesda

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I bought something but don't seem to have been awarded any points, why?

When you purchase something, points are awarded 30 days after the purchase date to allow for any refunds you may request.

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How do I check availability?

The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times. Products deals are all subject to availability.

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I think my account has been compromised or hacked. I would like to report Fraud on my account.

If you feel that your wowcher account has been affected by fraudulent activity then please contact us straight away. You can contact us via Whatsapp, you can find this by searching "How do I contact you?"

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