Skip to main content

FAQs

Articles

(23)
W
Extras

About Us At Wowcher, we believe that life is for living, and we're here to help you live it to the fullest without breaking the bank. As a leading e-commerce platform in the UK and Ireland, we specialise in offering competitive deals on the best experiences, products, and services. From dining and e

Wowcher

 posted 

2 years ago

Knowledge Base Article

 • 

FAQs

W
Delivery / Click & Collect

​ What are the different delivery options? Delivery times and prices will vary by product but will include one or all of these options. Standard: gets to you in good time but without a premium cost. Speedy: more expensive, but choose this if you’re in a hurry. Economy: slower, but best value if you’

Knowledge Base Article

 • 

FAQs

W
How do I contact you?

The best way to contact us about a specific order is via WhatsApp. ​ Please make sure you have your order number ready, you can locate this on your voucher or by going to the "My Vouchers" section in your account. ​ If you're viewing this page on mobile, message our advisors by clicking the WhatsApp

Knowledge Base Article

 • 

FAQs

W
Brands & Partnerships

​ Our Brands 5pm is a Scotland focused daily deals platform (operated by Wowcher Limited). It enables users to purchase vouchers that offer savings on products and services when redeemed with participating merchants. Each day, 5pm showcases money saving deals on top-rated restaurants, concerts, even

opt out

opt-out

Knowledge Base Article

 • 

FAQs

W
Order Issues & Refunds

​ ​ ​Can I refund/cancel my voucher before I have redeemed it? In accordance with your statutory rights, we offer a no-quibble 14 day money back guarantee on all unredeemed vouchers (starting from the day after the day on which you receive your voucher) whereby if you originally paid in cash, you ca

Knowledge Base Article

 • 

FAQs

W
Technical & Privacy

Why Can't I log in? Please ensure you have a fully registered account on our website and are not just subscribed to our mailing list. This would have involved you choosing a password and entering your details. If you are certain you have a registered account you can reset your password here: https:/

Knowledge Base Article

 • 

FAQs

W
How We Work

​What are Wowcher and Livingsocial? Wowcher and Living Social make the luxurious things in life more affordable. You can purchase a voucher on Wowcher and Living Social that will save you money on a product or service when redeemed with a designated merchant featured on our website. We feature the b

Knowledge Base Article

 • 

FAQs

W
I would like to make a complaint (LivingSocial UK and Ireland)

If you’re not completely happy we’d like to hear about it so we can put it right. We want to: - Make it easy for you to tell us what went wrong - Give your complaint the attention it deserves - Resolve your complaint fairly without delay and - Make sure you are satisfied with how your complaint was

Knowledge Base Article

 • 

FAQs

W
I would like to make a complaint

If you’re not completely happy we’d like to hear about it so we can put it right. We want to: - Make it easy for you to tell us what went wrong - Give your complaint the attention it deserves - Resolve your complaint fairly without delay and - Make sure you are satisfied with how your complaint was

Knowledge Base Article

 • 

FAQs

W
Travel

International Travel Deals ​Are all international travel deals the same? We offer four different types of travel deals on Wowcher; Booking Calendar, Choose Your Flight, Voucher and Call to Book. ​ How do booking calendar deals work? Our booking calendar deals will provide you with a range of availab

Travel

Knowledge Base Article

 • 

FAQs

W
Gifting

​ Can I buy a gift card? Wowcher and Livingsocial offer Gift cards of £10, £20, £50, and £100. You may buy multiples Gift cards must be redeemed for credit within 6 months from the date of purchase. Credit will expire 12 months from the day of redemption. Gift cards can only be shipped to your billi

Knowledge Base Article

 • 

FAQs

W
Need Help Assembling?

Assembly Help: What’s the Deal? Wowcher is excited to partner with TaskRabbit to help take the stress out of assembling and mounting your furniture, television, and other purchases with Wowcher! TaskRabbit is the UK’s leading home services platform with a community of trusted professionals available

Knowledge Base Article

 • 

FAQs

W
Payments

​ ​ What payment types can I use? We accept the following payment types: ​ ​​ What is express buy? The ‘Express Buy’ button makes purchasing our deals as quick and as easy as possible. We take the hassle out of re-entering all your details to purchase. You will see the ‘Express Buy’ button on select

Knowledge Base Article

 • 

FAQs

W
How do I recycle my electrical and electronic goods? (UK)

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and wa

Knowledge Base Article

 • 

FAQs

W
How do I recycle my electrical and electronic goods? (Republic of Ireland)

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also a

Knowledge Base Article

 • 

FAQs

W
How to use credit (video)

We hope you find our video guide on "How to use Wallet credit" useful. This video contains information on use your Wowcher wallet credit towards a new deal on site.

Knowledge Base Article

 • 

FAQs

WowcherWebform

Process definition for WowcherWebform

User Guide

 • 

FAQs

W
Who do I contact if I want to return my product?

If you have received your product and then subsequently want to return it, first please find your order in the My Wowchers section of the site. Just below the voucher you will see a Need Help link. click that and follow the prompts from there to request a return of your item. If there is no Need Hel

Knowledge Base Article

 • 

FAQs

W
How do I redeem?

We hope you find our video guide on "How to redeem" useful. This video contains information on how to redeem your voucher with ourselves and the merchant, let's not forget all vouchers must be redeemed within the validity period set on your voucher.

Knowledge Base Article

 • 

FAQs

W
What is Express Buy?

We’ve added the Express Buy button to make purchasing our deals as quick and easy as possible. We take the hassle of re-entering all your details out of the buying process.

Knowledge Base Article

 • 

FAQs

W
How do I check availability?

The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times. Products deals are all subject to availability.

Knowledge Base Article

 • 

FAQs