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Order Issues & Refunds

​​​Can I refund/cancel my voucher before I have redeemed it?In accordance with your statutory rights, we offer a no-quibble 14 day money back guarantee on all unredeemed vouchers (starting from the day after the day on which you receive your voucher) whereby if you originally paid in cash, you can r

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Technical

Why Can't I log in?Please ensure you have a fully registered account on our website and are not just subscribed to our mailing list. This would have involved you choosing a password and entering your details. If you are certain you have a registered account you can reset your password here:http

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Wowcher Extras

​What is included in VIP?VIP subscription entitles you to up to one year of:As a VIP customer you have: - Early access to our best deals- Exclusive offers, discount codes and credit offerings - Priority customer service on WhatsApp and Email Read the full VIP terms and conditions​How much does VIP m

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How We Work

​What are Wowcher and Livingsocial? Wowcher and Living Social make the luxurious things in life more affordable.You can purchase a voucher on Wowcher and Living Social that will save you money on a product or service when redeemed with a designated merchant featured on our website. We feature the be

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Payments

​​What payment types can I use?We accept the following payment types:​​​What is express buy?The ‘Express Buy’ button makes purchasing our deals as quick and as easy as possible. We take the hassle out of re-entering all your details to purchase. You will see the ‘Express Buy’ button on selected deal

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Where is my order?

You can view the progress of your order by logging into your account here and clicking "View Progress" next to your order:https://secure.wowcher.co.uk/myaccount/vouchershttps://www.livingsocial.co.uk/myaccount/vouchersOnce the product is dispatched to you, tracking information will be made

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I would like to make a complaint

If you’re not completely happy we’d like to hear about it so we can put it right.We want to:- Make it easy for you to tell us what went wrong- Give your complaint the attention it deserves- Resolve your complaint fairly without delay and- Make sure you are satisfied with how your complaint was resol

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Delivery / Click & Collect

​What are the different delivery options?Delivery times and prices will vary by product but will include one or all of these options.Standard: gets to you in good time but without a premium cost.Speedy: more expensive, but choose this if you’re in a hurry.Economy: slower, but best value if you’re no

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I would like to make a complaint (LivingSocial UK and Ireland)

If you’re not completely happy we’d like to hear about it so we can put it right.We want to:- Make it easy for you to tell us what went wrong- Give your complaint the attention it deserves- Resolve your complaint fairly without delay and- Make sure you are satisfied with how your complaint was resol

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How do I contact you?

The best way to contact us about a specific order is via WhatsApp.​Please make sure you have your order number ready, you can locate this on your voucher or by going to the "My Vouchers" section in your account. ​If you're viewing this page on mobile, message our advisors by clicking

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How do I change my contact or card details?

You are able to amend your personal information at any time in the "My Details" section of your Wowcher account which you can access here: https://secure.wowcher.co.uk/login   Card details are retained by our trusted payment processor, Cybersource, the first time you make a purchase. You c

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Redemption

How do I redeem my voucher? Here's a mock up of a wowcher so you can see exactly what you will receive.Please click on the link under "How to Redeem" on your Wowcher and enter your Wowcher code when prompted. Your Wowcher code can be located in the middle of your Wowcher (see above). Your Wowcher ma

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Travel Questions

Mystery Getaway​​What is included in the deal? The deal covers accommodation and flights only. However, the travel agent providing the deal is just like any other travel agent, meaning they can offer a variety of additional services, such as excursions, car hire, airport parking and meal packages. U

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Travel

International Travel Deals​Are all international travel deals the same?We offer four different types of travel deals on Wowcher; Booking Calendar, Choose Your Flight, Voucher and Call to Book. ​How do booking calendar deals work?Our booking calendar deals will provide you with a range of availabilit

Travel

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How do I recycle my electrical and electronic goods? (UK)

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and wa

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How do I recycle my electrical and electronic goods? (Republic of Ireland)

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also a

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How to use credit (video)

We hope you find our video guide on "How to use Wallet credit" useful.This video contains information on use your Wowcher wallet credit towards a new deal on site.

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Privacy

​​Can I unsubscribe or change my email subscription?Yes you can, there are three methods.​1. At the bottom of every email we send is a link to our preference centre. Click that link and update which emails you no longer wish to receive.​2. Go to our page where you can generate a unique link to take

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Gifting

​Can I buy a gift card?Wowcher and Livingsocial offer Gift cards of £10, £20, £50, and £100.You may buy multiplesGift cards must be redeemed for credit within 6 months from the date of purchase. Credit will expire 12 months from the day of redemption.Gift cards can only be shipped to your billing ad

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I've signed up for the wrong city

There are three ways to change which city you've signed up to.​1. At the bottom of every email we send is a link to our preference centre. Click that link and update which emails you no longer wish to receive and which ones you do.​2. Go to our page where you can generate a unique link to take

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How do I unsubscribe?

There are three methods to unsubscribe.​1. At the bottom of every email we send is a link to our preference centre. Click that link and update which emails you no longer wish to receive.​2. Go to our page where you can generate a unique link to take you to the preference centre. In the preference ce

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